Wilsons Epsom Renault

I'd endorse Wilsons Epsom Renault because
The staff were very knowledgeable and explained everything that l asked

I would not recommend Wilsons Epsom Renault because I purchased the car last week, While the staff were polite and courteous throughout the process, the overall experience was disappointing — particularly as this was my first car, which I was genuinely excited about.

Before booking, I personally inspected the vehicle and everything appeared to be in excellent condition. However, on the day of collection, a crack in the windshield was noticed — something that had not been mentioned or flagged during the sales process. This raised concerns about the thoroughness of the vehicle inspection and preparation. Few more issues while using the car inspection just 5-10 miles -
The breaks were squeaking and loud sound whenever I break, which is a worst experience. Break sound inside the car when pressing the break
- Door sound when we open completely and try to close
- Seat belt sign always on for back seats
- Service due in 30 days messages keeps pooing up. Checked in the app and it shows
- June 2025
- Replace the cabin filter
- Z.E. A service
- Z.E. B service
- Replace the coolant
- book a service
- June 2026
- Replace the cabin filter

I was also informed that the car would be compatible with the Renault App, which was an important feature for me. Unfortunately, after purchase, I found out the model runs on older software and does not support connected services, making the app unusable. This was never disclosed, and I felt misled by the information provided during the sale.

While the staff were friendly and polite, these oversights — particularly the lack of transparency and miscommunication — left me feeling disappointed and regretful. For a well-known dealership, I had expected a more honest and informed experience, especially for such a significant milestone as buying my first car.

Wilsons Epsom Renault were great because - they are professional, our salesman Alfie Butt was honest and personable.

I was pleased with Wilsons Epsom Renault and would recommend them because the staff were extremely helpful and knowledgeable. We were helped by Thomas, Izzey and Jodie - all were very professional, accommodating and patient when answering our questions.